Preparing for a crisis is not a luxury; it is a necessity. You know the odds are high that your company will suffer a disaster or crisis at some point. You cannot say you weren't ready; today's extreme public and government scrutiny demand that you should have been prepared. MIT's Crisis Management and Business Continuity course will help prepare you for the inevitable.
It is highly recommended that you apply for a course at least 6-8 weeks before the start date to guarantee there will be space available. After that date you may be placed on a waitlist. Courses with low enrollment may be cancelled up to 4 weeks before start date if sufficient enrollments are not met. If you are able to access the online application form, then registration for that particular course is still open.
- Presentations by and discussions with industry and government leaders/subject matter experts
- Current status of issues that affect you and your organization
- Interactions with peers from academia, industry, and government
- Lessons learned from multiple case studies
- Benchmark your BCP/DRP/CM program
- Course manual – printed and/or e-files
- Various templates for your immediate use
- Current articles by industry authors
- The book The Power of Resilience: How the Best Companies Manage the Unexpected by MIT Professor and course lecturer Dr. Yossi Sheffi
- Complimentary after-class networking activities
- MIT Professional Education Certificate of Completion
- MIT Crisis Management Coffee Mug!
Who Should Attend:
This course is for the Business Continuity, Disaster Recovery, Emergency Management, and Crisis Management practitioner or responder as well as for the executive who oversees these disciplines. Other staff who would benefit from this course include corporate executives, directors, and staff from IT/MIS, Environment Health & Safety, Risk Management, Public Relations, Human Resources, and Security. This course is also suited for federal, state, and local government officials and Emergency Managers.
Both novices and experienced personnel will benefit greatly from this course. If you cannot go, tell your director/executive so he/she can attend to better understand your complex profession.
This course offers an effective combination of lecture, case studies, and class participation activities conducted by knowledgeable and experienced instructors who are leaders in their fields. Many case studies of actual crisis situations are used to emphasize and enhance the concepts. Several interactive class activities provide additional hands-on experience. Participants will also practice what is learned: the course concludes with a crisis simulation in which participants take active roles in a simulated disaster, including a realistic news media briefing.
Also for the 2019 Program:
- Complimentary optional tour of the MIT Campus on the Sunday prior to the course or on the final day for participants and traveling companions
- Complimentary morning refreshments and lunch provided
- Monday: Complimentary reception at the MIT Faculty Club for participants, traveling companions, and faculty
- Tuesday: Complimentary Boston Duck Boat Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space available basis)
- Wednesday: Class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center
- The crisis simulation on Friday will include workplace violence and cyber security events!
NOTE: Topics, speakers, and schedule are subject to change.
Welcome and Introduction; the Basics
- Course Information and Outline; the MIT Experience
• Steve Goldman, Dick Larson, Lou DiBerardinis, Suzanne Blake
- The Basics of Crisis Management and Business Continuity
• Dr. Steve Goldman
- BC Laws, Standards, and Metrics
• Don Byrne, President, Metrix411
The Practice of BCP
- Case Study: From aircraft incidents to operations disruptions
• Penny Neferis, Director Emergency Response & Care, JetBlue
- Pandemic Update: Issues, response, and case studies
• Professor Richard Larson, MIT
- Your Boston Survival Guide: How to speak, eat, and drive like a Bostonian
• Dr. Steve Goldman
After-class complimentary reception/networking activity for participants, traveling companions, and faculty
- IT and Disaster Recovery: Trends and Technology
• Stephanie Balaouras, Analyst - Infrastructure & Operations, Forrester Research
- Cyber Security and Data Breach Update
• Dr. Nader Mehravari, Cornell University and Axio Global, Inc.
- Supply Chain Management: Before, during, and after a crisis
• Dr. Yossi Sheffi, Director, MIT Center for Transportation & Logistics
- Emergency Preparedness & the Dimensions of Meta-Leadership
• Eric McNulty, National Preparedness Leadership Initiative, Harvard University
After-class complimentary group/ networking activity: Boston Duck Boat Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space-available basis)
Today's class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center
Government Agency Response
- Local and Hazmat Emergency Planning and Response
• Bill VanSchalkwyk, Director, Harvard EH&S and Lieutenant, City of Groton Fire Department
- State Emergency Planning and Response
• Allen Phillips, Operations Manager, Massachusetts Emergency Management Agency
Lunch break and tour of the FEMA/DHS RRCC
- Federal Emergency Planning and Response
• John McGough, Preparedness Division, FEMA Region I, Department of Homeland Security
- Working with the FBI on Terrorism and Data Breaches
• Speakers TBD, Federal Bureau of Investigation
- Topic and Speaker TBD
After-class networking activity: Restaurant Gather up & Go (optional)
The Media, the Internet, and Your Crisis
The news media: what we are going to do to you. Individual presentations by newspaper, radio, and TV news reporters/editors; each will also address the implications of social media
• Joe Sciacca, Editor-in-Chief, The Boston Herald
- Television/Visual Media
• Howard B. Price, TV News Editor and Producer
- Social media issues and crisis response
• Dr. Rick Reed, Social Media Program Manager, Intel Corporation
- News Media Panel Session
• All media representatives
- Case study: BCP/DRP/CM for a large multi-national corporation
• Dan Philips, VP, Enterprise Business Continuity Planning, Wells Fargo & Co.
- Managing Global Crises: Hilton’s challenges, successes, and lessons learned
• Dawn Turton, Director, Business Continuity Management, Hilton
- Open class discussion: any and all topics and issues
Insights for Your Program and Your Career
- BCM Trends: Impact on your program and your career
• Cheyene Marling, EVP, People Solutions & Program Analytics, Firestorm Solutions LLC
- Leadership insights for the BCP Manager
• Steve Goldman
- Course instructors present a realistic simulation of an unfolding, multi-incident crisis including workplace violence and a data breach. Participants take active roles as federal, local, corporate, news media, or other responders to manage and recover from the events
• Steve Goldman, Howard Price, Dick Larson, Lou DiBerardinis, Suzanne Blake
Course Wrap-up; Certificates of Completion Awarded
- Steve Goldman, Dick Larson, Lou DiBerardinis
Afternoon Tour of MIT (complimentary for participants and traveling companions)
View 2019 Course Schedule (pdf). Some sessions/speakers may change. Last revised January 15, 2019.
Class runs 9:00 am - 5:00 pm on Monday; 7:50 am - 5:30 pm on Tuesday, Wednesday, and Thursday; and 8:00 am - 2:00 pm on Friday.
Optional complimentary after-class networking activities for participants and their traveling companions include a reception Monday evening, a Boston Duck Tour & New England dinner Tuesday evening (on a space-available basis), and a "Restaurant sign-up & Go" Wednesday evening. We also offer an optional complimentary tour of MIT on the Sunday afternoon prior to the course, and on the Friday afternoon after the conclusion of the course.
TIJAN DRAMMEH, DATA PROTECTION MANAGER, UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
"The course lecturers were all subject matter experts in what they do, or had acquired great first hand practical experience in BC/DR and or crisis management. This allowed them to provide useful and valuable examples that can be quickly applied on the job. The breadth and depth of the material covered was great and unexpected. Other courses I have attended were too narrowly focused on methodology of developing and creating plans, and not enough 'big picture view of BC.' This course blended all the different aspects of BC."
KEVIN O'REILLY, SENIOR GLOBAL SECURITY SPECIALIST, CA TECHNOLOGIES
"Great combination of effective communicators and subject matter expertise. No 'duds' and that is saying a lot. The course validated my company's internal processes while still providing some cutting edge information for me."
GARY BENNETT, BUSINESS ASSURANCE - GLOBAL BCM COORDINATOR, PEARSON
"In addition to copies of the presentations, other pertinent materials were provided that can be taken back into the work environment and used immediately. I had an opportunity to interact with peers in a setting that promoted an open and candid discussion about the issues and application of principles."
PATRICIA DISCHINGER, VP BUSINESS CONTINUITY, FIRST COMMUNITY SERVICES
"Just a marvelous group...could have spent forever listening...sharing thoughts...and asking questions!"
H. LELAND SMITH, BUSINESS ADMINISTRATION INSTRUCTOR, HOLMES COMMUNITY COLLEGE
"The practice exercise was phenomenal!"
IFEANYICHUKWU OTUDOH, INFORMATION TECHNOLOGIST, OCEANIC BANK INTERNATIONAL PLC
"It is a great course. An eye opener to business continuity management, especially at this period when the business world is filled with so much uncertainty. An opportunity to learn and share experience with leaders and professionals from over the world. The course really prepared me for task of putting in place an effective and realistic plan to address uncertainties or emergencies that may arise during business."
IT COMPLIANCE ANALYST, ELECTRIC COOPERATIVES OF ARKANSAS
"I met all of the personal objectives I had for taking the course. In addition, I was able to take away many great ideas for improving my organization's plans and training programs regarding their plans."
SECURITY AND CRISIS MANAGEMENT/BUSINESS CONTINUITY LEADER, GENERAL ELECTRIC
"The course content was relevant and consisted of real-life scenarios. The caliber of presenters was phenomenal! I really enjoyed being in a great learning environment. It was great to be able to connect with BCP/Crisis Management professionals from around the world."
BUSINESS CONTINUITY PRINCIPAL CONSULTANT, BLUECROSS BLUESHIELD OF TENNESSEE
"The quality and expertise of the lecturers was the greatest asset of the course. These were people that had experienced very high-profile events and were able to share 'real world' experiences - not 'text book theories'."
Prof. Larson is Mitsui Professor in the Engineering Systems Division. He is author, co-author, or editor of six books and author of over 85 articles, primarily in the fields of urban service systems (especially emergency response systems), queueing, logistics, disaster management, disease dynamics, dynamic pricing of critical infrastructures, education, and workforce planning.
Dr. Goldman is an internationally recognized expert in Business Continuity, Crisis Management, Disaster Recovery, and Crisis Communications. A Fortune 500 Company's former Global Business Continuity Program Manager, Dr. Goldman has over 30 years hands-on experience in all aspects of these disciplines.
DiBerardinis is Director, MIT Office of Environmental Health and Safety. Since 1986, he also has been a visiting lecturer at Harvard University School of Public Health, where he currently teaches in several graduate courses and continuing education programs.
Several expert guest lecturers from industry, government, and academia.
This course takes place on the MIT campus in Cambridge, Massachusetts. We can also offer this course for groups of employees at your location. Please complete the Custom Programs request form for further details.