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Lead Instructor(s)
Jul 27 - 31, 2020
Registration Deadline
On Campus
Course Length
5 Days
Course Fee
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Preparing for a crisis is not a luxury; it is a necessity. You know the odds are high that your company will suffer a disaster or crisis at some point. You cannot say you weren't ready; today's extreme public and government scrutiny demand that you should have been prepared. MIT's Crisis Management and Business Continuity course will help prepare you for the inevitable.

This comprehensive course provides up-to-date assessments and knowledge on issues that affect you and your organization — cyber security, supply chain, terrorism, pandemic, DR trends, emergency response, leadership, data breach, communications, news media, social media — from the experts involved with these efforts. We also examine strategies for job and career improvement. You will have the opportunity to interact with our lecturers and with your peers from industry, academia, and government.

By the end of the course, you will have the tools, knowledge, and understanding to benchmark, assess, and improve your business continuity, disaster recovery, and crisis management program. This includes the course manual (print and/or e-files), templates, and current articles. You will gain valuable contacts, have plenty of networking opportunities, and acquire insights for immediate implementation.

Participant Takeaways

  • Presentations by and discussions with industry and government leaders/subject matter experts
  • Current status of issues that affect you and your organization
  • Interactions with peers from academia, industry, and government
  • Lessons learned from multiple case studies
  • Benchmark your BCP/DRP/CM program
  • Course manual – printed and/or e-files
  • Various templates for your immediate use
  • Current articles by industry authors
  • The book The Power of Resilience: How the Best Companies Manage the Unexpected by MIT Professor and course lecturer Dr. Yossi Sheffi
  • The book You're It: Crisis, Change, and How to Lead When it Matters Most, co-authored by Harvard affiliate and Crisis Course Lecturer Eric McNulty
  • Complimentary after-class networking activities
  • MIT Professional Education Certificate of Completion
  • MIT Crisis Management Course Coffee Mug!

Who Should Attend

This course is for the Business Continuity, Disaster Recovery, Emergency Management, and Crisis Management practitioner or responder as well as for the executive who oversees these disciplines. Other staff who would benefit from this course include corporate executives, directors, and staff from IT/MIS, Environment Health & Safety, Risk Management, Public Relations, Human Resources, and Security. This course is also suited for federal, state, and local government officials and Emergency Managers.

Both novices and experienced personnel will benefit greatly from this course. If you cannot go, tell your director/executive so he/she can attend to better understand your complex profession.

Program Outline

This course offers an effective combination of lecture, case studies, and class participation activities conducted by knowledgeable and experienced instructors who are leaders in their fields. Many case studies of actual crisis situations are used to emphasize and enhance the concepts. Several interactive class activities provide additional hands-on experience. Participants will also practice what is learned: the course concludes with a crisis simulation in which participants take active roles in a simulated disaster, including a realistic news media briefing.

Class runs 9:00 am - 5:00 pm on Monday; 7:50 am - 5:30 pm on Tuesday, Wednesday, and Thursday; and 8:00 am - 2:00 pm on Friday.

Optional complimentary after-class networking activities for participants and their traveling companions include a reception Monday evening, a Boston Duck Tour & New England dinner Tuesday evening (on a space-available basis), and a "Restaurant sign-up & Go" Wednesday evening. We also offer an optional complimentary tour of MIT on the Sunday afternoon prior to the course, and on the Friday afternoon after the conclusion of the course.

Note: Topics, speakers, and schedule are subject to change.


Welcome and Introduction; the Basics

  • Course Information and Outline; the MIT Experience
    • Steve Goldman, Dick Larson, Lou DiBerardinis, Suzanne Blake
  • Overview of Business Continuity and Crisis Management
    • Dr. Steve Goldman
  • BC Laws, Standards, and Metrics
    • Don Byrne, President, Metrix411

Lunch break

The Practice of BCP

  • Case Study: From aircraft incidents to operations disruptions
    • Penny Neferis, Director Emergency Response & Care, JetBlue
  • Topic and Speaker To Be Determined
  • Your Boston Survival Guide: How to speak, eat, and drive like a Bostonian!
    • Dr. Steve Goldman

After-class complimentary reception/networking activity for participants, traveling companions, and faculty


Current Issues

  • Supply Chain Management: Before, during, and after a crisis
    • Dr. Yossi Sheffi, Director, MIT Center for Transportation & Logistics
  • Emergency Preparedness & the Dimensions of Meta-Leadership
    • Eric McNulty, National Preparedness Leadership Initiative, Harvard University

Lunch break

  • Cyber Security and Data Breach Update
    • Abel Sanchez and John Williams, MIT
  • IT and Disaster Recovery: Trends and Technology
    • Stephanie Balaouras, Analyst - Infrastructure & Operations, Forrester Research

After-class complimentary group/ networking activity: Boston Duck Boat Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space-available basis)


Today's class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center

Government Agency Response

  • Local and Hazmat Emergency Planning and Response
    • Bill VanSchalkwyk, Director, Harvard EH&S and Lieutenant, City of Groton Fire Department
  • State Emergency Planning and Response
    • Allen Phillips, Operations Manager, Massachusetts Emergency Management Agency

Lunch break and tour of the FEMA/DHS RRCC

  • Federal Emergency Planning and Response
    • John McGough, Preparedness Division, FEMA Region I, Department of Homeland Security
  • Working with the FBI on Terrorism and Data Breaches
    • Brian LeBlanc and Tom Doyle, Federal Bureau of Investigation
  • Managing Global Crises: Hilton’s challenges, successes, and lessons learned
    • Dawn Turton, Director, Business Continuity Management, Hilton


The Media, the Internet, and Your Crisis

The news media: what we are going to do to you. Individual presentations by newspaper, radio, and TV news reporters/editors; each will also address the implications of social media

  • Newspapers/Radio/Websites
    • Joe Sciacca, Editor-in-Chief, The Boston Herald
  • Television/Visual Media
    • Howard B. Price, TV News Editor and Producer
  • Social media issues and crisis response
    • Dr. Rick Reed, Social Media Program Manager, Intel Corporation
  • News Media Panel Session
    • All media representatives

Lunch Break

The Coronavirus Pandemic

  • Pandemic Update
    • Dick Larson
  • Where we have been, where we are going
    • John M. Barry, World-Acclaimed Pandemic Author/Historian
  • Pandemic Response/Lessons Learned
    • Representative from US Center for Disease Control and Prevention (CDC)
  • Q & A moderated by Dr. Larson


Insights for Your Program and Your Career

  • Industry Trends: Impact on your program and your career
    • Cheyene Marling, President, BC Management Inc.
  • Leadership Insights for the BCM Manager
    • Steve Goldman

Crisis Simulation

  • Course instructors present a realistic simulation of an unfolding, multi-incident crisis including workplace violence and a data breach. Participants take active roles as federal, local, corporate, news media, or other responders to manage and recover from the events
    • Steve Goldman, Howard Price, Dick Larson, Lou DiBerardinis, Suzanne Blake

Course Wrap-up; Certificates of Completion Awarded

  • Steve Goldman, Dick Larson, Lou DiBerardinis

Afternoon Tour of MIT (complimentary for participants and traveling companions)

Other Instructors

Lou DiBerardinis

Links & Resources




The greater Boston area offers world-class music, art, literary, sports, recreation, shopping, restaurants, and historical sites to explore. The Short Programs travel page offers information and resources for things to do during your stay in Boston. While you are in class, your spouse/family/traveling companion can enjoy the unique experience of the Boston and New England area in summertime, shopping, touring, or visiting one or more of the over 100 college and universities in Massachusetts.

Attendees and traveling companions are invited to the complimentary:

  • Sunday pre-course tour of MIT
  • Monday evening reception at MIT
  • Tuesday evening Boston Duck Tour and New England dinner (space available basis)
  • Wednesday evening "restaurant sign-up and go"
  • Friday afternoon tour of MIT  


"The course lecturers were all subject matter experts in what they do, or had acquired great first hand practical experience in BC/DR and or crisis management. This allowed them to provide useful and valuable examples that can be quickly applied on the job. The breadth and depth of the material covered was great and unexpected. Other courses I have attended were too narrowly focused on methodology of developing and creating plans, and not enough 'big picture view of BC.' This course blended all the different aspects of BC."
Tijan Drammeh, Data Protection Manager, University of Maryland University College
"Great combination of effective communicators and subject matter expertise. No 'duds' and that is saying a lot. The course validated my company's internal processes while still providing some cutting edge information for me."
Kevin O'Reilly, Senior Global Security Specialist, CA Technologies
"In addition to copies of the presentations, other pertinent materials were provided that can be taken back into the work environment and used immediately. I had an opportunity to interact with peers in a setting that promoted an open and candid discussion about the issues and application of principles."
Gary Bennett, Business Assurance - Global BCM Coordinator, Pearson
"Just a marvelous group...could have spent forever listening...sharing thoughts...and asking questions!"
Patricia Dischinger, VP Business Continuity, First Community Services
"The practice exercise was phenomenal!"
H. Leland Smith, Business Administration Instructor, Holmes Community College
"It is a great course. An eye opener to business continuity management, especially at this period when the business world is filled with so much uncertainty. An opportunity to learn and share experience with leaders and professionals from over the world. The course really prepared me for task of putting in place an effective and realistic plan to address uncertainties or emergencies that may arise during business."
Ifeanyichukwu Otudoh, Information Technologist, Oceanic Bank International PLC