Preparing for a crisis is not a luxury; it is a necessity. You know the odds are high that your company will suffer a disaster or crisis at some point. You cannot say you weren't ready; today's extreme public and government scrutiny demand that you should have been prepared. MIT's Crisis Management and Business Continuity course will help prepare you for the inevitable.
This comprehensive course provides up-to-date assessments and knowledge on issues that affect you and your organization — cyber security, supply chain, terrorism, pandemic, DR trends, emergency response, leadership, data breach, communications, news media, social media — from the experts involved with these efforts. We also examine strategies for job and career improvement. You will have the opportunity to interact with our lecturers and with your peers from industry, academia, and government.
By the end of the course, you will have the tools, knowledge, and understanding to benchmark, assess, and improve your business continuity, disaster recovery, and crisis management program. This includes the course manual (print and/or e-files), templates, and current articles. You will gain valuable contacts, have plenty of networking opportunities, and acquire insights for immediate implementation.
- Presentations by and discussions with industry and government leaders/subject matter experts
- Current status of issues that affect you and your organization
- Interactions with peers from academia, industry, and government
- Lessons learned from multiple case studies
- Benchmark your BCP/DRP/CM program
- Course manual – printed and/or e-files
- Various templates for your immediate use
- Current articles by industry authors
- The book The Power of Resilience: How the Best Companies Manage the Unexpected by MIT Professor and course lecturer Dr. Yossi Sheffi
- The book You're It: Crisis, Change, and How to Lead When it Matters Most, co-authored by Harvard affiliate and Crisis Course Lecturer Eric McNulty
- Complimentary after-class networking activities
- MIT Professional Education Certificate of Completion
- MIT Crisis Management Course Coffee Mug!
Who Should Attend
This course is for the Business Continuity, Disaster Recovery, Emergency Management, and Crisis Management practitioner or responder as well as for the executive who oversees these disciplines. Other staff who would benefit from this course include corporate executives, directors, and staff from IT/MIS, Environment Health & Safety, Risk Management, Public Relations, Human Resources, and Security. This course is also suited for federal, state, and local government officials and Emergency Managers.
Both novices and experienced personnel will benefit greatly from this course. If you cannot go, tell your director/executive so he/she can attend to better understand your complex profession.
This course offers an effective combination of lecture, case studies, and class participation activities conducted by knowledgeable and experienced instructors who are leaders in their fields. Many case studies of actual crisis situations are used to emphasize and enhance the concepts. Several interactive class activities provide additional hands-on experience. Participants will also practice what is learned: the course concludes with a crisis simulation in which participants take active roles in a simulated disaster, including a realistic news media briefing.
Class runs 9:00 am - 5:00 pm on Monday; 7:50 am - 5:30 pm on Tuesday, Wednesday, and Thursday; and 8:00 am - 2:00 pm on Friday.
Optional complimentary after-class networking activities for participants and their traveling companions include a reception Monday evening, a Boston Duck Tour & New England dinner Tuesday evening (on a space-available basis), and a "Restaurant sign-up & Go" Wednesday evening. We also offer an optional complimentary tour of MIT on the Sunday afternoon prior to the course, and on the Friday afternoon after the conclusion of the course.
Note: Topics, speakers, and schedule are subject to change.
Welcome and Introduction; the Basics
- Course Information and Outline; the MIT Experience
• Steve Goldman, Dick Larson, Lou DiBerardinis, Suzanne Blake
- Overview of Business Continuity and Crisis Management
• Dr. Steve Goldman
- BC Laws, Standards, and Metrics
• Don Byrne, President, Metrix411
The Practice of BCP
- Case Study: From aircraft incidents to operations disruptions
• Penny Neferis, Director Emergency Response & Care, JetBlue
- Pandemic Update: Issues, response, and case studies
• Professor Richard Larson, MIT
- Your Boston Survival Guide: How to speak, eat, and drive like a Bostonian
• Dr. Steve Goldman
After-class complimentary reception/networking activity for participants, traveling companions, and faculty
- Supply Chain Management: Before, during, and after a crisis
• Dr. Yossi Sheffi, Director, MIT Center for Transportation & Logistics
- Emergency Preparedness & the Dimensions of Meta-Leadership
• Eric McNulty, National Preparedness Leadership Initiative, Harvard University
- Cyber Security and Data Breach Update
• Abel Sanchez and John Williams, MIT
- IT and Disaster Recovery: Trends and Technology
• Stephanie Balaouras, Analyst - Infrastructure & Operations, Forrester Research
After-class complimentary group/ networking activity: Boston Duck Boat Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space-available basis)
Today's class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center
Government Agency Response
- Local and Hazmat Emergency Planning and Response
• Bill VanSchalkwyk, Director, Harvard EH&S and Lieutenant, City of Groton Fire Department
- State Emergency Planning and Response
• Allen Phillips, Operations Manager, Massachusetts Emergency Management Agency
Lunch break and tour of the FEMA/DHS RRCC
- Federal Emergency Planning and Response
• John McGough, Preparedness Division, FEMA Region I, Department of Homeland Security
- Working with the FBI on Terrorism and Data Breaches
• Brian LeBlanc and Tom Doyle, Federal Bureau of Investigation
The Media, the Internet, and Your Crisis
The news media: what we are going to do to you. Individual presentations by newspaper, radio, and TV news reporters/editors; each will also address the implications of social media
• Joe Sciacca, Editor-in-Chief, The Boston Herald
- Television/Visual Media
• Howard B. Price, TV News Editor and Producer
- Social media issues and crisis response
• Dr. Rick Reed, Social Media Program Manager, Intel Corporation
- News Media Panel Session
• All media representatives
- Managing Global Crises: Hilton’s challenges, successes, and lessons learned
• Dawn Turton, Director, Business Continuity Management, Hilton
- Topic to be determined
- Open class discussion: any and all topics and issues
Insights for Your Program and Your Career
- BCM Trends: Impact on your program and your career
• Cheyene Marling, President, BC Management Inc.
• Steve Goldman
- Course instructors present a realistic simulation of an unfolding, multi-incident crisis including workplace violence and a data breach. Participants take active roles as federal, local, corporate, news media, or other responders to manage and recover from the events
• Steve Goldman, Howard Price, Dick Larson, Lou DiBerardinis, Suzanne Blake
Course Wrap-up; Certificates of Completion Awarded
- Steve Goldman, Dick Larson, Lou DiBerardinis
Afternoon Tour of MIT (complimentary for participants and traveling companions)
Links & Resources
- The Boston Marathon Bombings: Exemplary Response Amid Horror - Two-hour panel session from the 2013 Crisis Management course with Edward Davis, Boston Police commissioner; James Hooley, chief of Boston EMS, and others
- How to get in touch with loved ones during and after a disaster - AccuWeather
- Why I Studied Crisis Management & Business Continuity at MIT - LinkedIn August 23, 2015
- MIT researchers seek to create tool to identify sources of foodborne illness outbreaks - Team receives two-year award from the Robert Wood Johnson Foundation
- Panel draws crisis management lessons from local events - Experts from MIT and Boston area discuss emergency preparedness in Short Programs course
- Allocating flu vaccines to maximize number of people remaining healthy - Research could help prevent millions of people from becoming infected with the next pandemic flu
TRAVELING COMPANION/FAMILY/TOURIST INFORMATION
The greater Boston area offers world-class music, art, literary, sports, recreation, shopping, restaurants, and historical sites to explore. The Short Programs travel page offers information and resources for things to do during your stay in Boston. While you are in class, your spouse/family/traveling companion can enjoy the unique experience of the Boston and New England area in summertime, shopping, touring, or visiting one or more of the over 100 college and universities in Massachusetts.
Attendees and traveling companions are invited to the complimentary:
- Sunday pre-course tour of MIT
- Monday evening reception at MIT
- Tuesday evening Boston Duck Tour and New England dinner (space available basis)
- Wednesday evening "restaurant sign-up and go"
- Friday afternoon tour of MIT