People Analytics: Transforming Management with Behavioral Data

Born out of the MIT Media Lab, people analytics, using behavioral data to understand and manage organizations, has fundamentally changed how companies operate. This course will provide participants with a foundation in people analytics through discussion and hands-on exercises with real world data and tools. There are basic questions that have an impact on businesses that no one can answer. How much does the executive team communicate with engineering? Is a manager really spending time with their team? How often should a salesperson speak with a customer? The reason we can’t answer these questions is a lack of data. Surveys and consultants are useful, but their shortcomings are evident. They’re slow, subjective, and don’t actually measure what happens in the real world.

New data has changed this equation. We are constantly generating data about our behavior: e-mail, IMs, calendar data, and increasingly sensor data about the real world. This is people analytics: using behavioral data about how people work to change how companies are managed. In this course, we’ll first investigate what data we have at our disposal now and in the near future. We’ll also discover what behavioral metrics really matter and how can you communicate these metrics to other stakeholders. Next, we’ll focus on how these new metrics and data streams can rapidly increase the speed and quality of decision making. Similar to A/B testing in the online space, now we can A/B test how businesses are managed. Compensation, IT systems, real estate decisions, and even org charts can now be rapidly deployed and quantitatively tested by combining behavioral data and key performance indicators (KPIs). We’ll discuss examples from Fortune 500 companies that have successfully used people analytics to improve their organizations, as well as how they are transitioning to an A/B testing decision making culture.

Lead Instructor(s): 

Alex Pentland
Ben Waber

Dates: 

Jul 24, 2017 - Jul 25, 2017

Course Length: 

2 Days

Course Fee: 

$2,000

CEUs: 

1.2

Status: 

  • Open

It is highly recommended that you apply for a course at least 6-8 weeks before the start date to guarantee there will be space available. After that date you may be placed on a waitlist. Courses with low enrollment may be cancelled up to 4 weeks before start date if sufficient enrollments are not met. If you are able to access the online application form, then registration for that particular course is still open.

This course has limited enrollment. Apply early to guarantee your spot.

Participant Takeaways: 

Takeaways from this Course Include:

  • Understanding what behavioral data you already have
  • Learning basic people analysis methods
  • Identifying organizational problems that you can address with people analytics in the near term
  • Understanding common roadblocks to implementing people analytics
  • Learning the potential value of people analytics for your organization

Who Should Attend: 

This course is ideal for directors, senior managers, executives, and business leaders in all industries who have (or want to have) responsibility for improving organizational performance.

Program Outline: 

Monday

 9:00 am– 9:15 am

 Welcome

 9:15 am – 10:45 am

 Honest Signals and Social Physics

 10:45 am – 11:00 am

 Coffee Break

 11:00 am – 12:30 pm

 People Analytics: Data and Tools

 12:30 pm – 2:00 pm

 Lunch

 2:00 pm – 2:30 pm

 Group Exercise Explanation: It Takes all Kinds

 2:30 pm – 3:30 pm

 Groups Work

 3:30 pm – 4:00 pm

 Break

 4:00 pm – 5:00 pm

 Exercise Discussion

Tuesday

 8:30 am – 9:00 am

 Pre-course socializing

 9:00 am – 9:30 am

 Moving from HBR Cases to A/B Testing

 9:30 am – 10:30 am

 Core Tool: Social Network Analysis

 10:30 am – 10:45 am

 Coffee Break

 10:45 am – 11:00 am

 Group Exercise Explanation: Rewire the Class with Lunch

 11:00 am – Noon

 Groups Work

 Noon – 12:30 pm

 Group Proposals and Vote

 12:30 pm – 2:00 pm

 Rewired Lunch

 2:00 pm – 3:00 pm

 People Analytics Lessons

 3:00 pm – 4:00 pm

 Building a People Analytics Team

4:00 pm – 4:15 pm

 Break

 4:15 pm – 5:00 pm

 Group Discussion: Implementing People Analytics in Your Organization

 5:00 pm – 5:30 pm

 Group Learnings

 5:30 pm – 7:30 pm

 Dinner and Adjourn

Course Schedule: 

This course runs 9:00 am- 5:00 pm on Monday, and 9:00 am - 5:30 pm on Tuesday, followed by a dinner until 7:30 pm.

Instructors: 

Location: 

This course takes place on the MIT campus in Cambridge, Massachusetts. We can also offer this course for groups of employees at your location. Please complete the Custom Programs request form for further details.

Content: 

Fundamentals: Core concepts, understandings, and tools 30
Latest Developments: Recent advances and future trends 30
Industry Applications: Linking theory and real-world 40

Delivery Methods: 

Lecture: Delivery of material in a lecture format 65
Labs: Demonstrations, experiments, simulations 35

Levels: 

Introductory: Appropriate for a general audience 50
Specialized: Assumes experience in practice area or field 50