Effective communication abilities are often among the very top desired skills that employers look for and value. How have our communication practices and needs changed in the digital age? This course focuses on four specific areas: public speaking, critical thinking, visual persuasion, and audience adaptation.
The program will address each of these areas in a three-step process: First, we will identify the specific skills a successful advocate requires. Second, we will answer the question, “What specific challenges has the advent of the digital age brought about?” Third, we will engage in workshop activities that allow program participants to put into practice the principles we have discussed.
This course was previously titled "Professional Communication Bootcamp."
It is highly recommended that you apply for a course at least 6-8 weeks before the start date to guarantee there will be space available. After that date you may be placed on a waitlist. Courses with low enrollment may be cancelled up to 4 weeks before start date if sufficient enrollments are not met. If you are able to access the online application form, then registration for that particular course is still open.
Takeaways from this course include:
- Understanding relevant theoretical and practical knowledge in each area.
- Understanding the impact of the Digital Revolution on each area.
- Enhancing one’s communication knowledge and skills in each area.
- Adapting and “translating” one’s messages across different audiences, especially those with differing levels of scientific and technical expertise.
Who Should Attend:
This course is designed for engineers and non-engineers who need to talk with each other, any professional wanting to improve their ability to present and persuade others within their organization or outside of it, professionals who need to deliver messages across different media channels and to diverse audiences, as well as professionals who wish to enhance their critical thinking abilities to construct and evaluate claims and arguments with positive outcomes.
Laptops or tablets with PowerPoint are strongly encouraged for this course.
Day One: Effective Speaking I: The Public Speaker
Every professional is called upon to make presentations in front of audiences large and small, friendly or otherwise, technically inclined or not. This portion of the program is designed to improve presentation skills. Through a combination of lecture, demonstration, small group work, and one-on-one coaching, this program introduces participants to a time-tested and research-informed approach to persuasive presentations that focuses on relaxing the presenter, optimizing how the presenter enacts and performs credibility, and maximizes desired audience responses.
Day Two: Effective Speaking II: The Multi-Media SciTech Speaker
This day will build on the skills and knowledge achieved in day one with two enhancements. First, emphasis will be given to scientific & technical communication. Ever feel frustrated trying to present scientific or technical information to non-specialists? Or are you a non-specialist who must address specialists? This program component will address such scenarios. Second, you will learn about the importance of visual persuasion and how to use visual aids and multi-media, including web-based presentations, to maximize your professional communication effectiveness.
Day Three: Critical Analysis: Arguing Civilly to Produce Good Decisions
This day helps professionals understand how to maintain an atmosphere that produces civil and respectful argument to reach well-reasoned decisions based on careful deliberation. Group discussions can risk degenerating into personal attacks, an unproductive battle of wills, or collapsing into deference to authority, rather than providing a rational exchange and testing of ideas. The course draws on research on verbal aggression, small group discussion, and argumentation analysis to identify a set of best practices that facilitate robust and productive deliberation. Participants will learn how arguments work in order to produce as well as assess arguments, and learn to do so in a manner that avoids the negative behaviors associated with “having an argument.”
Day Four: Persuasion 101
Every day, professionals seek to influence the attitudes, beliefs, and behaviors of those around them, from fellow members of the organization in which they work to external audiences of customers and stakeholders. This session draws upon research in cognitive and social psychology to understand how persuasion works, then applies that research to practical workplace situations. By understanding how people process information, we will identify a process for developing persuasion strategies, ranging from one-on-one “compliance gaining” strategies to changing a workplace culture.
Day Five: Adapting Messages and Media to Audiences
When is it more appropriate to send a text than an email, or meet face-to-face rather than send a memo? How does one adapt a message to different audiences, from technical experts to non-experts, or from upper management to subordinates? This program component provides a framework for understanding the goals of task-oriented versus relationship-oriented communication, and then applies that framework to different communication challenges involving different communication technologies and different audiences. By the end of the day, participants will have experience with devising a communication strategy adapted to a specific situation, as well as the knowledge framework for how to do so in the future.
View 2016 schedule (pdf)
Class runs 8:30 am - 4:30 pm Monday through Friday.
Edward Schiappa is Professor and Head of Comparative Media Studies/Writing and is MIT’s John E. Burchard Professor of the Humanities. He conducts research in argumentation, persuasion, media influence, and contemporary rhetorical theory. He has published 10 books and his research has appeared in such journals as Philosophy & Rhetoric, Argumentation, Communication Monographs, and Communication Theory. He has served as editor of Argumentation and Advocacy, and has received the Douglas W. Ehninger Distinguished Rhetorical Scholar Award in 2000 and the Rhetorical and Communication Theory Distinguished Scholar Award in 2006. He was named a National Communication Association Distinguished Scholar in 2009.
This course takes place on the MIT campus in Cambridge, Massachusetts. We can also offer this course for groups of employees at your location. Please complete the Custom Programs request form for further details.
|Fundamentals: Core concepts, understandings, and tools (30%)||30|
|Latest Developments: Recent advances and future trends (30%)||30|
|Industry Applications: Linking theory and real-world (40%)||40|
|Lecture: Delivery of material in a lecture format (30%)||30|
|Discussion or Groupwork: Participatory learning (35%)||35|
|Labs: Demonstrations, experiments, simulations (35%)||35|
|Introductory: Appropriate for a general audience (50%)||50|
|Specialized: Assumes experience in practice area or field (50%)||50|