This course examines the impact that increasing technology use has on workforce productivity. Attendees can expect to, 1) grow their understanding of existing workforce performance limitations, 2) determine how technology can help circumvent these limitations, 3) grasp the productivity challenges technology poses, and 4) explore possible solutions for navigating these challenges in the complex Future of Work. Case studies examined will cut across industries and challenge participants to conceptualize how technological use may affect and be affected by the Future of Work. The course material is interdisciplinary, drawing on literature from psychology, economics, demography, law and ethics.
The way society thinks, works and communicates is being transformed by technology. This transformation has been beneficial. For example, firm productivity was often capped due to workforce performance limits. Firms could -– owing to ‘workforce frailties’– only do, so much. Technology now helps overcome these limits, empowering employees to be more productive. For firms, this ultimately means higher profits. But the widespread adoption of cutting edge technology also raises questions. For example, do we trust technology to much? Is it possible to rely on technology for work and still be good at work? Can workers be motivated to work if machines can perform that work more efficiently and safely? Where is the line between using technology to be more productive and being replaced by technology? This course explores these questions, with a focus on human factors considerations that are relevant for the 21st century work environment.
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- Understand the basics of workforce productivity limitations
- Explain how these limitations may impact your organization’s ability to innovate
- Translate these limitations into financial costs for firms
- Determine of how technology can help overcome workforce limitations
- Identify the unique challenges that technology use raises
- Understand how these challenges may impact firm productivity
Who Should Attend:
This course is designed for people in roles such as managers and mid-level and higher-level executives and a variety of areas such as product management, engineering, research, marketing, operations, finance, and strategy..
- Module 1: The Evolution of Work
- Module 2: Fatigue & Workload
- Module 3: Training, Experience & Aging
- Module 4: Vigilance, Attention & Effort
- Module 5: Automation Misuse and Disuse
- Module 6: Skill Degradation & Ethics
- Module 7: Mode Error & Market Demands
- Module 8: Technology and Wages
- Module 9: Job Polarization and Politics
- Module 10: The Future of Work
This course consists of a mix of lectures and discussion/interaction between attendees. Exercises will also be incorporated to facilitate/test for an understanding of the course material.
This course runs 9:00 am - 4:00 pm each day.
Dr. Ashley Nunes is a Research Scientist at the MIT Center for Transportation Logistics. He studies transportation safety, regulatory policy, and behavioral economics. He has lectured globally on the challenges facing the transportation industry and led research projects sponsored by the Department of Transportation and the Department of Defense. Nunes earned his Ph.D. in Engineering Psychology from the University of Illinois at Urbana Champaign, where he examined the scientific merit of raising controller retirement ages.
Dr. Nunes is a Contributor to Forbes and has previously written for the Washington Post, The Globe and Mail and the Scientific American, among others. His long-form content has appeared in the Atlantic, the New Statesman, and the American Scientist. He has been interviewed by the BBC, the New York Times, and ABC News.
Yossi Sheffi is the Elisha Gray II Prof. of Engineering at the Massachusetts Institute of Technology, where he serves as Director of the Center for Transportation & Logistics. He is an expert in systems optimization, risk analysis and supply chain management.
He is the author of several best-selling and award-winning books, including The Power of Resilience (MIT Press, 2015), Logistics Clusters (MIT Press, 2012), The Resilient Enterprise (MIT Press, 2005) and Urban Transportation Networks (Prentice Hall, 1985).
Yossi has consulted with leading enterprises and founded or co-founded five successful companies: LogiCorp (acquired by Ryder in 1994); PTCG (acquired by Sabre in 1996); e-Chemicals (acquired by AspenTech in 2001); Logistics.com (acquired by Manhattan Associates in 2003); and Syncra Systems (acquired by Retek in 2004).
This course takes place on the MIT campus in Cambridge, Massachusetts. We can also offer this course for groups of employees at your location. Please complete the Custom Programs request form for further details.
|Fundamentals: Core concepts, understandings, and tools (30%)||30|
|Latest Developments: Recent advances and future trends (40%)||40|
|Industry Applications: Linking theory and real-world (30%)||30|
|Lecture: Delivery of material in a lecture format (40%)||40|
|Discussions or Groupwork: Participatory learning (40%)||40|
|Labs: Demonstrations, experiments, simulations (20%)||20|
|Introductory: Appropriate for a general audience (50%)||50|
|Specialized: Assumes experience in practice area or field (50%)||50|