Crisis Management and Business Continuity

Download the 2016 course flyer (pdf)

Lead Instructor(s): 

Steve Goldman
Richard Larson
Bill VanSchalkwyk


Jul 24, 2017 - Jul 28, 2017

Course Length: 

5 Days

Course Fee: 





  • Registration opening soon

It is highly recommended that you apply for a course at least 6-8 weeks before the start date to guarantee there will be space available. After that date you may be placed on a waitlist. Courses with low enrollment may be cancelled up to 4 weeks before start date if sufficient enrollments are not met. If you are able to access the online application form, then registration for that particular course is still open.

This course has limited enrollment. Apply early to guarantee your spot.


Preparing for a crisis is not a luxury; it is a necessity. You know the odds are high that your company will suffer a disaster or crisis at some point. You cannot say you weren't ready; today's extreme public and government scrutiny demand that you should have been prepared.

MIT's "Crisis Management & Business Continuity" will help prepare you for the inevitable.

This comprehensive course provides up-to-date assessments and knowledge on issues that affect you and your organization — cyber security, supply chain, terrorism, pandemic, DR trends, emergency response, leadership, data breach, communications, news media, social media — from the experts involved with these efforts. We also examine strategies for job and career improvement. You will have the opportunity to interact with these our lecturers and with your peers from industry, academia, and government.

By the end of the course, you will have the tools, knowledge, and understanding to benchmark, assess, and improve your business continuity, disaster recovery, and crisis management program. This includes the course manual (print and/or e-files), templates, and current articles. You will gain valuable contacts, have plenty of networking opportunities, and acquire insights for immediate implementation.

Participant Takeaways:

  • Presentations by and discussions with industry and government leaders/subject matter experts
  • Current status of issues that affect you and your organization
  • Interactions with peers from academia, industry, and government
  • Lessons learned from multiple case studies
  • Benchmark your BCP/DRP/CM program
  • Course manual – printed and/or e-files
  • Various templates for your immediate use
  • Current articles by industry authors
  • The book The Power of Resilience: How the Best Companies Manage the Unexpected by MIT Professor and course lecturer Dr. Yossi Sheffi
  • Complimentary after-class networking activities
  • MIT Professional Education Certificate of Completion

Who Should Attend:

This course is for the Business Continuity, Disaster Recovery, Emergency Management, and Crisis Management practitioner or responder as well as for the executive who oversees these disciplines. Other staff who would benefit from this course include corporate executives, directors, and staff from IT/MIS, Environment Health & Safety, Risk Management, Public Relations, Human Resources, and Security. This course is also suited for federal, state, and local government officials and Emergency Managers.

Both novices and experienced personnel will benefit greatly from this course. If you cannot go, tell your director/executive so he/she can attend to better understand your complex profession.

Program Outline: 

This course offers an effective combination of lecture, case studies, and class participation activities conducted by knowledgeable and experienced instructors who are leaders in their fields. Many case studies of actual crisis situations are used to emphasize and enhance the concepts. Several interactive class activities provide additional hands-on experience. Participants will also practice what is learned: the course concludes with a crisis simulation in which participants take active roles in a simulated disaster, including a realistic news media briefing.

Also for the 2016 Program:

  • Complimentary tour of the MIT Campus on Sunday July 31 or on Friday August 5 for participants and traveling companions
  • Monday August 1: Complimentary Reception at the MIT Faculty Club for participants, traveling companions, and faculty
  • Tuesday August 2: Complimentary Boston Duck Boat Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space available basis)
  • Wednesday August 3: Class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center
  • The crisis simulation on Friday will include a data breach event!

NOTE: Topics, speakers, and schedule are subject to minor adjustments.

Day One

Welcome and Introduction; the Basics

  • Course Information and Outline; the MIT Experience
    • Steve Goldman, Bill VanSchalkwyk, Dick Larson, Lou DiBerardinis
  • The Basics of Crisis Management and Business Continuity
    • Dr. Steve Goldman
  • BC Laws, Standards, and Metrics
    • Don Byrne, President, Metrix411

Lunch break

The Practice of BCP/DRP

  • Case Study: From aircraft incidents to our operations disruption
    • Penny Neferis, Director Emergency Response & Care, JetBlue
  • Emergency Preparedness & the Dimensions of Meta-Leadership
    • Eric McNulty, National Preparedness Leadership Initiative, Harvard University

After-class complimentary reception/networking activity for participants, traveling companions, and faculty

Day Two

Current Issues

  • IT and Disaster Recovery: Trends and Technology
    • Stephanie Balaouris, Analyst - Infrastructure & Operations, Forrester Research
  • Cyber Security and Data Breach Update
    • Dr. Nader Mehravari, School of Electrical and Computer Engineering, Cornell University
  • Pandemic Update: Issues, response, and case studies
    • Professor Richard Larson, MIT

Lunch break

  • Supply Chain Management: Before, during, and after a crisis
    • Dr. Yossi Sheffi, Director, MIT Center for Transportation & Logistics
  • Organizations to help your job and your career
    • Cheyene Marling, President, BC Management
  • Your Boston Survival Guide: How to speak, eat, and drive like a Bostonian
    • Dr. Steve Goldman

After-class complimentary group/ networking activity: Boston Duck Boat Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space-available basis)

Day Three

Today's class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center

Government Agency Response

  • Local and Hazmat Emergency Planning and Response
    • Bill VanSchalkwyk, Director, MIT EH&S and Lieutenant, City of Groton Fire Department
  • State Emergency Planning and Response
    • Allen Phillips, Operations Manager, Massachusetts Emergency Management Agency

Lunch break and tour of the FEMA/DHS RRCC

  • Federal Emergency Planning and Response
    • John McGough, Preparedness Division, FEMA Region I, Department of Homeland Security
  • Working with the FBI on Terrorism and Data Breaches
    M. Laurence, C. Irvin, K. Swindon, S. Brown, Federal Bureau of Investigation
  • Workplace Violence and Threat Assessment
    • Gene Deisinger, SIGMA Threat Management

After-class networking activity: Restaurant Gather up & Go (optional)

Day Four

The Media, the Internet, and Your Crisis

The news media: what we are going to do to you. Individual presentations by newspaper, radio, and TV news reporters/editors; each will also address the implications of social media

  • Newspapers/Websites
    • Joe Sciacca, Editor-in-Chief, The Boston Herald
  • Radio/Internet
    • Carl Stevens, News Reporter, WBZ News Radio 1030 - CBS Radio
  • Television/Visual Media
    • Howard B. Price, News Editor and Director, Business Continuity, ABC News, New York
  • News Media Panel Session
    • All media representatives

Lunch Break

Corporate Case Studies

  • Case study: Social media issues and crisis response
    • Dr. Rick Reed, Social Media Program Manager, Intel Corporation
  • Case study: BCP/DRP/CM for a large multi-national corporation
    • Chris Kennedy, VP, Enterprise Business Continuity Planning, Wells Fargo & Co.
    • Jean Savick, AVP, Business Continuity Planning & Incident Management, Wells Fargo & Co.
  • Case study: BCP/DRP/CM for a small regional company
    • Mark Caroll, SVP and Business Risk Officer, Income Research + Management, Inc.
  • Open class discussion: current issues

Day Five

Crisis Simulation

  • Course instructors present a realistic simulation of an unfolding, multi-incident crisis including workplace violence and a data breach. Participants take active roles as federal, local, corporate, news media, or other responders to manage and recover from the events.
    • Steve Goldman, Bill VanSchalkwyk, Howard Price, Dick Larson, Lou DiBerardinis


  • Leadership insights for the BCP Manager position
    • Steve Goldman

Course Wrap-up; Certificates of Completion Awarded

  • Steve Goldman, Bill VanSchalkwyk, Dick Larson, Lou DiBerardinis

Afternoon Tour of MIT (complimentary for participants and traveling companions)

Course Schedule: 

View 2016 Course Schedule (pdf)

Registration is Monday morning, 8:00 - 8:45 am.

Class runs 9:00 am - 5:30 pm on Monday; 7:45 am - 5:30 pm on Tuesday, Wednesday, and Thursday; and 7:45 am - 12:30 pm on Friday.

Optional complimentary after-class networking activities for participants and their traveling companions include a reception Monday evening, a Boston Duck Tour & New England dinner Tuesday evening (on a space-available basis), and a "Restaurant sign-up & Go" Wednesday evening. We also offer a tour of MIT on the Sunday afternoon prior to the course, and on the Friday afternoon after the conclusion of the course.

Participants’ Comments: 


"The course lecturers were all subject matter experts in what they do, or had acquired great first hand practical experience in BC/DR and or crisis management. This allowed them to provide useful and valuable examples that can be quickly applied on the job. The breadth and depth of the material covered was great and unexpected. Other courses I have attended were too narrowly focused on methodology of developing and creating plans, and not enough 'big picture view of BC.' This course blended all the different aspects of BC."


"Great combination of effective communicators and subject matter expertise. No 'duds' and that is saying a lot. The course validated my company's internal processes while still providing some cutting edge information for me."


"In addition to copies of the presentations, other pertinent materials were provided that can be taken back into the work environment and used immediately. I had an opportunity to interact with peers in a setting that promoted an open and candid discussion about the issues and application of principles."


"Just a marvelous group...could have spent forever listening...sharing thoughts...and asking questions!"


"The practice exercise was phenomenal!"


"It is a great course. An eye opener to business continuity management, especially at this period when the business world is filled with so much uncertainty. An opportunity to learn and share experience with leaders and professionals from over the world. The course really prepared me for task of putting in place an effective and realistic plan to address uncertainties or emergencies that may arise during business."


"I met all of the personal objectives I had for taking the course. In addition, I was able to take away many great ideas for improving my organization's plans and training programs regarding their plans."


"The course content was relevant and consisted of real-life scenarios. The caliber of presenters was phenomenal! I really enjoyed being in a great learning environment. It was great to be able to connect with BCP/Crisis Management professionals from around the world."


"The quality and expertise of the lecturers was the greatest asset of the course. These were people that had experienced very high-profile events and were able to share 'real world' experiences - not 'text book theories'."



This course takes place on the MIT campus in Cambridge, Massachusetts. We can also offer this course for groups of employees at your location. Please complete the Custom Programs request form for further details.


Fundamentals: Core concepts, understandings, and tools (30%) 30
Latest Developments: Recent advances and future trends (30%) 30
Industry Applications: Linking theory and real-world (40%) 40

Delivery Methods: 

Lecture: Delivery of material in a lecture format (65%) 65
Labs: Demonstrations, experiments, simulations (35%) 35


Introductory: Appropriate for a general audience (50%) 50
Specialized: Assumes experience in practice area or field (50%) 50